We've got this, but so do you.

Most viruses are very tricky to remove, especially when they cut off your internet access. Sometimes you do have to go into the registry to remove some of the blockages that viruses cause. Without the Proper knowledge of the registry, removing files can permanently damage or destroy an operating system.
For any other questions about how to remove viruses, please feel free to call us and we will walk you through the best way to remove them. In the meantime, here are some software downloads for you to take care of your computer:

AVG Free

MalwareBytes Anti-Malware

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Remote Support Now!

Google Chrome

AdwCleaner