BACKUP COVERAGE

                This Backup Coverage governs all services, products, and licenses that Net X Computers., a Ohio corporation (“us”, “our”, “we” or “NetX”), provides, sells, or re-sells to you (“Customer”, “you”, or “your”).

(Select One)
Tier 1 Backup Coverage___________
Tier 2 Backup Coverage___________
Tier 3 Backup Coverage___________
BACKUP SERVICES BY TIER
Tier ITier 2Tier 3
WorkstationsX
ServersXXX
Cloud BackupXX
On-Site BackupXX
24/7/365 Backup MonitoringXXX
Backup and Restore Services on All Covered NodesXXX
COST
# Covered WorkstationsN/A________N/A
Cost Per Workstation/Month*N/A$85.00N/A
Total Workstation Cost N/A$___________N/A
# Covered Servers________________________
Cost Per Server/Month*$60.00$85.00$100.00
Total Monthly Server Cost $___________$___________$___________
One Time Set-Up Fee $600.00**$50.00$600.00**
Subtotal$___________$___________$___________
Sales Tax$___________$___________$___________
TOTAL MONTHLY COST $___________$___________$___________
* Cloud storage is limited to 500GB. Each additional 500GB shall be billed at a rate of $85.00 per month. ** Includes Five (5) Rotated External Drives  

HELPDESK AND MAINTENANCE COVERAGE

                This Helpdesk and Maintenance governs all services, products, and licenses that Net X Computers., a Ohio corporation (“us”, “our”, “we” or “NetX”), provides, sells, or re-sells to you (“Customer”, “you”, or “your”).

Helpdesk Coverage includes:

  • Basic network diagraming and documentation
  • Basic human resources onboarding and offboarding services (e.g. new user account creation and deletion)
  • Cybersecurity group policy settings (e.g., best practices in group policy settings for areas such as passwords, account lockouts, disabling USB drives, etc.)
  • Resolution and troubleshooting of routine technical and user issues (e.g., password recovery/reset, application navigation and functionality, printing, light network connectively issues, etc.)
# Covered Users________
Cost Per User/Month$19.99
  Subtotal$___________
Sales Tax$___________
HELPDESK TOTAL MONTHLY COST$___________

iPad Coverage includes:

  • Lockdown and Management of iPads
# Covered iPads________
Cost Per User/Month$8.00
  Subtotal$___________
Sales Tax$___________
iPAD MANAGEMENT TOTAL MONTHLY COST$___________

Maintenance Coverage includes:

MAINTENANCE
Description of ServiceTier 1Tier 2Tier 3Tier 4*
Computer Maintenance OnlyXXXX
Hardware and Software Asset ManagementXXXX
Anti-Virus / Anti-Malware Software and RemediationXXXX
Microsoft and 3rd Party Application PatchingXXXX
Patch Microsoft Products on a Monthly Basis and Also for Critical Out-of-Band Security PatchesXXXX
Patch Common 3rd Party Applications (e.g., Adobe Flash, Adobe Reader, Adobe Shockwave, Apple iTunes, Google Chrome, Oracle Java, PDF Creator, 7-Zip, Mozilla Firefox, Notepad++, and VLC Media Player)XXXX
Secure Disposal of IT Assets and Data DestructionXXXX
Priority Service  XX
24/7 Support  XX
Pc of Mind Helpdesk Coverage XXX
Computer Replacement**   X

* Requires commitment to a five-year term.

** Subject to the following terms and conditions, NetX will replace any workstation that is five (5) years or older with a new workstation with hardware meeting the following minimum specifications: Intel Core i5 processor; 8GB RAM; 256GB SSD; and graphics processor with dual monitor capabilities. NetX will replace any server that is five (5) years or older with a new server with hardware meeting the following minimum specifications: Dell PowerEdge T440, or equivalent server with Intel Xeon Silver Processor; 32GB RAM; (2) 480GB HDD; with Windows Server Standard. No more than two computers, in any combination (e.g., (2) workstations, (1) server and (1) workstation, (2) servers) will be replaced per month. Workstations and computers will only be replaced during the term of the Tier 4 service.

 Tier 1Tier 2Tier 3Tier 4
# Covered Workstations________________________________
Cost Per Workstation/Month$29.99$45.00$60.00$95.00
Total Workstation Cost $___________$___________$___________
`
# Covered ServersN/A________________________
Cost Per Server/MonthN/A$120.00$120.00$150.00
Total Monthly Server CostN/A$___________$___________$___________
One Time Set-Up Fee$___________$___________$___________$___________
Subtotal$___________$___________$___________$___________
Sales Tax$___________$___________$___________$___________
TOTAL MAINTENANCE MONTHLY COST$___________$___________$___________$___________

DIAGNOSTIC, REPAIR AND PROJECT WORK ORDER

                This Diagnostic, Repair and Project Statement of Services Work Order governs all services, products, and licenses that Net X Computers., a Ohio corporation (“us”, “our”, “we” or “NetX”), provides, sells, or re-sells to you (“Customer”, “you”, or “your”).

NetX will provide information technology services as detailed below:

DescriptionEstimated HoursCost Per HourEstimated Total Cost
Diagnostic, Repair and Project Services________$125.00$___________

Description of Project Serviced: Provides individually per agreement.

STAFFING AND FORENSIC SERVICES

                This Staffing and Forensic Services Agreement governs all services, products, and licenses that Net X Computers., a Ohio corporation (“us”, “our”, “we” or “NetX”), provides, sells, or re-sells to you (“Customer”, “you”, or “your”).

NetX will provide information technology staffing and forensic personnel services as detailed below:

DescriptionHourly RateSelect
Senior Consultant (Choose One: staffing ___ and forensic ___)$125.00________
Project Consultant (Choose One: staffing ___ and forensic ___)$125.00________
Systems Analyst$125.00________
Senior Applications Developer (Internet)$150.00________
Senior Applications Developer$125.00________
Analyst/Programmer$115.00________
Specialist$95.00________
Technician$75.00________
Clerical/Miscellaneous Office Work$42.00________

Description of Services: Provided individually per agreement.