Dayton, OH 45459
Job Type: Full-time
Pay Rate: Negotiable, based on experience
We are seeking an individual for a Systems Administrator position at our company. This person would primarily be responsible for diagnosing and resolution of help desk tickets submitted by our clients. This service would be delivered via remote access, over the phone, or onsite to clients as necessary. In addition, this person would assist or potentially manage system projects.
Net X Computers is a managed service provider that specializes in providing technology consulting, support, and other services to local area businesses. We are looking for a high-energy and ambitious sales and marketing intern to support our business and benefit from our dedication to your personal and professional growth.
- Previous work experience at an MSP (managed services provider) company serving a multitude of clients.
- Administering Office 365 or been involved in a migration
- General support and installation of Windows 7,8,10
- Windows Server 2008, 2012, 2016
- Active Directory
- Strong understanding and experience of networking protocols
- Have worked with multiple network hardware vendors
- Have used a remote machine management tool
- Strong ability to remotely access client machines, diagnose their issues and provide a resolution and follow-up
- Network Cabling
- VOIP, phone systems
- Be able to communicate clearly and effectively with staff and clients
- Ability to meet deadlines
- Be engaged with the company’s mission and goals
- Be engaged with new technology and provide feedback on systems
- Seek system upgrade opportunities
- Ability to communicate with clients on the status of tickets in a timely manner.
- Be able to stay organized and prioritize tasks at hand
- Be able to work independently without constant supervision
- Friendly, able to speak with clients in a friendly customer service-oriented manner.
- Coordinate with hardware and software vendors
- Be able to quickly grasp new concepts
- Be proactive in dealing with clients’ issues
- Work with haste to resolve tickets in a timely manner
- Pass a background and drug test
- Valid Driver’s license
- Be available after-hours on a rotation schedule for network emergencies.
What Net X Computers provides you with:
- Base Salary + Benefits after 90 days
- Relaxed atmosphere
- Ongoing sales training, both general and technology oriented